Refund Policy

At MAYHEMBALLTOUR, we are dedicated to providing a reliable, transparent, and customer-friendly shopping experience. To ensure clarity and minimize misunderstandings, we ask that all customers review this policy carefully before placing an order.

1. Order Cancellation

  • Orders may be canceled only before they are processed for shipment.

  • Cancellation requests must be submitted within 12 hours of payment confirmation to be eligible.

  • Once your order has entered processing, packaging, or shipping stages, cancellation is no longer possible.

  • A processing fee of 6.9% + $1 will be applied to cover administrative and payment processing costs.

  • To request a cancellation, contact our customer service team immediately at service@mayhemballtour.us.

2. Return Policy

  • We offer a 30-day return period from the date of purchase or 14 days from delivery, whichever is later.

  • Eligible items must be unused, in their original condition, and returned with all original packaging, tags, and accessories.

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • All returns must be pre-approved by contacting {{storeConfig.service_email}}. Unauthorized returns may not be accepted.

3. Refund Policy

  • Refunds are granted under the following circumstances:

    • The product is damaged, defective, or incorrect.

    • The product does not arrive within the guaranteed delivery timeframe.

  • To request a refund, customers must provide sufficient documentation, such as:

    • Photos or video evidence of the item or packaging

    • Order number and full name used for purchase

  • Refunds for buyer’s remorse are permitted; however, return shipping costs are the responsibility of the customer.

  • Refunds are processed after the returned item is received, inspected, and confirmed to meet the return criteria.

4. Exchange Policy

  • Exchanges are provided in cases where items are undelivered due to carrier error or are damaged or incorrect upon arrival.

  • If an exchange is requested due to incorrect shipping information provided by the customer, the customer is responsible for any additional shipping charges.

  • All exchanges require prior authorization from our customer support team at service@mayhemballtour.us.

5. Exceptions and Limitations

  • The following items and situations are not eligible for refunds or returns:

    • Orders delayed due to customer-related issues, such as incorrect shipping information or failure to respond to delivery attempts.

    • Items that are in transit or already shipped.

    • Pre-order or custom-made items, unless defective or damaged upon arrival.

    • Products returned without prior authorization.

    • Packages lost or stolen after confirmed delivery.

    • Returns resulting from customs detention, natural disasters, or other force majeure events.

6. Undeliverable Packages

  • If a delivery fails, our team will attempt to contact the customer via the email provided during purchase.

  • If no response is received and the package is returned or destroyed, MAYHEMBALLTOUR is not liable for any resulting loss.

7. International Orders and Customs Duties

  • International shipments may be subject to customs duties, taxes, or import fees depending on local regulations.

  • Customers are advised to carefully verify shipping addresses and be aware of potential fees before placing an international order.

  • Returns or cancellations due to customs duties, import taxes, or shipping fees are generally not accepted.

8. How to Contact Us

  • For all inquiries regarding cancellations, returns, exchanges, or refunds, please contact our support team at service@mayhemballtour.us.

  • Our team is available to guide you through the process, answer questions, and ensure your experience with MAYHEMBALLTOUR is smooth and satisfactory.